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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
  • PDF
  • English
  • Year: 2015
  • Author: James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger
The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value
  • EPUB
  • English
  • Year: 1997
  • Author: W. Earl Sasser Jr., Leonard A. Schlesinger, James L. Heskett
The Value Profit Chain: Treat Employees Like Customers and Customers Like
  • EPUB
  • English
  • Year: 2010
  • Author: James L. Heskett; W. Earl Sasser Jr.; Leonard A. Schlesinger
Two Fronts, One War
  • EPUB
  • English
  • Year: 2014
  • Author: Charles W. Sasser
Going Bonkers: The Wacky World of Cultural Madness
  • EPUB
  • English
  • Year: 2010
  • Author: Charles W. Sasser
Patton's Panthers: The African-American 761st Tank Battalion In World War II
  • EPUB
  • English
  • Year: 2008
  • Author: Charles W. Sasser
One Shot One Kill
  • EPUB
  • English
  • Year: 1990
  • Author: Charles W. Sasser, Craig Roberts
Hill 488
  • EPUB
  • English
  • Year: 2003
  • Author: Hildreth, Ray; Sasser, Charles W
Hill 488
  • MOBI
  • English
  • Year: 2003
  • Author: Hildreth, Ray; Sasser, Charles W
Arctic Homestead: The True Story of One Family's Survival and Courage in the Alaskan Wilds
  • EPUB
  • English
  • Year: 2003
  • Author: Norma Cobb, Charles W. Sasser
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