What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
- Author
- James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger
- Publisher
- Berrett-Koehler Publishers
- Language
- English
- Edition
- 1
- Year
- 2015
- Page
- 288
- ISBN
- 1626565848,9781626565845
- File Type
- pdf
- File Size
- 2.6 MiB
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