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The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value
The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value
  • EPUB
  • English
  • Year: 1997
  • Author: W. Earl Sasser Jr., Leonard A. Schlesinger, James L. Heskett
The Value Profit Chain: Treat Employees Like Customers and Customers Like
  • EPUB
  • English
  • Year: 2010
  • Author: James L. Heskett; W. Earl Sasser Jr.; Leonard A. Schlesinger
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
  • PDF
  • English
  • Year: 2015
  • Author: James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger
Win from Within: Build Organizational Culture for Competitive Advantage
Win from Within: Build Organizational Culture for Competitive Advantage
  • PDF
  • English
  • Year: 2022
  • Author: James Heskett
Thinking About ‘Beowulf’
  • PDF
  • English
  • Year: 2022
  • Author: James W. Earl
Patton's Panthers: The African-American 761st Tank Battalion In World War II
Patton's Panthers: The African-American 761st Tank Battalion In World War II
  • EPUB
  • English
  • Year: 2008
  • Author: Charles W. Sasser
Going Bonkers: The Wacky World of Cultural Madness
  • EPUB
  • English
  • Year: 2010
  • Author: Charles W. Sasser
Two Fronts, One War
Two Fronts, One War
  • EPUB
  • English
  • Year: 2014
  • Author: Charles W. Sasser
Sweet Solitude : New and Selected Poems
Sweet Solitude : New and Selected Poems
  • EPUB
  • English
  • Year: 2010
  • Author: Leonard A. Slade Jr.
Jazz After Dinner Selected Poems
Jazz After Dinner Selected Poems
  • PDF
  • English
  • Year: 2006
  • Author: Jr, Leonard A Slade
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