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Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation
  • PDF
  • English
  • Year: 2003
  • Author: Michael D. Johnson, Anders Gustafsson, Michael D. Johnson, Anders Gustafsson,
Customer Retention in the Automotive Industry: Quality, Satisfaction and Loyalty
  • PDF
  • English
  • Year: 1997
  • Author: Michael D. Johnson, Andreas Herrmann (auth.), Michael D. Johnson, Andreas Herrmann, Frank Huber Ph.D., Anders Gustafsson (eds.)
Quis 9 Symposium : Service Excellence In Management
  • PDF
  • English
  • Year: 2005
  • Author: Anders Gustafsson; Bo Edvardsson
Human Biology: Concepts and Current Issues, 6th Edition
  • PDF
  • English
  • Year: 2012
  • Author: Michael D. Johnson
Human biology concepts and current issues
  • PDF
  • English
  • Year: 2017
  • Author: Johnson, Michael D
Human biology concepts and current issues
  • PDF
  • English
  • Year: 2016;2017
  • Author: Johnson, Michael D
Human biology. Concepts and current issues
  • PDF
  • English
  • Year: 2011
  • Author: Michael D Johnson
Memoirs of Lieut. -General Winfield Scott
  • PDF
  • English
  • Year: 2015
  • Author: Timothy D. Johnson; Michael Gray