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Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation
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  • English
  • Year: 2003
  • Author: Michael D. Johnson, Anders Gustafsson, Michael D. Johnson, Anders Gustafsson,
Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation
  • PDF
  • English
  • Year: 2003
  • Author: Michael D. Johnson, Anders Gustafsson, Michael D. Johnson, Anders Gustafsson,
Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation
  • PDF
  • English
  • Year: 2003
  • Author: Michael D. Johnson, Anders Gustafsson, Michael D. Johnson, Anders Gustafsson,
Customer Retention in the Automotive Industry: Quality, Satisfaction and Loyalty
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  • English
  • Year: 1997
  • Author: Michael D. Johnson, Andreas Herrmann (auth.), Michael D. Johnson, Andreas Herrmann, Frank Huber Ph.D., Anders Gustafsson (eds.)
International Journal of Service Industry Management, Volume 16, Number 2, 2005
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  • English
  • Author: Anders Gustafsson
Quis 9 Symposium : Service Excellence In Management
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  • English
  • Year: 2005
  • Author: Anders Gustafsson; Bo Edvardsson
Managing Service Quality An International Journal, Volume 15 Number 2 2005
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  • English
  • Author: Anders Gustafsson, Bo Edvardsson
The Humanities And The Modern Politics Of Knowledge: The Impact And Organization Of The Humanities In Sweden, 1850-2020
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  • English
  • Year: 2022
  • Author: Anders Ekström, Hampus Östh Gustafsson
The Humanities and the Modern Politics of Knowledge: The Impact and Organization of the Humanities in Sweden, 1850-2020
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  • English
  • Year: 2022
  • Author: Anders Ekström; Hampus Östh Gustafsson
Human Biology: Concepts and Current Issues, 6th Edition
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  • English
  • Year: 2012
  • Author: Michael D. Johnson
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