Customer Retention in the Automotive Industry: Quality, Satisfaction and Loyalty
- Author
- Michael D. Johnson, Andreas Herrmann (auth.), Michael D. Johnson, Andreas Herrmann, Frank Huber Ph.D., Anders Gustafsson (eds.)
- Publisher
- Gabler Verlag
- Language
- English
- Edition
- 1
- Year
- 1997
- Page
- 372
- ISBN
- 978-3-322-84511-5,978-3-322-84509-2
- File Type
- pdf
- File Size
- 14.8 MiB
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