Quis 9 Symposium : Service Excellence In Management
- Author
- Anders GustafssonBo Edvardsson
- Publisher
- Emerald Publishing Limited
- Language
- English
- Year
- 2005
- Page
- 91
- ISBN
- 9781845442668,9781845441043
- File Type
- pdf
- File Size
- 1.6 MiB
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