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Customer Experience: Future Trends and Insights
  • PDF
  • English
  • Year: 2010
  • Author: Colin Shaw, Qaalfa Dibeehi, Steven Walden
Achieving Patient (aka Customer) Experience Excellence: Lessons From a Successful Cultural Transformation in a Hospital
  • PDF
  • English
  • Year: 2013
  • Author: Rhonda Dishongh, Qaalfa Dibeehi, Kalina Janevska, Gregory D. Erickson
Customer Experience Management Rebooted: Are you an Experience brand or an Efficiency brand?
  • PDF
  • English
  • Year: 2017
  • Author: Steven Walden (auth.)
Revolutionize your customer experience / Colin Shaw
  • PDF
  • English
  • Year: 2005
  • Author: Colin Shaw
The DNA of Customer Experience: How Emotions Drive Value
  • PDF
  • English
  • Year: 2007
  • Author: Colin Shaw
Asian dining rules
  • PDF
  • English
  • Year: 2014
  • Author: Shaw, Steven A
Asian Dining Rules: Essential Strategies for Eating Out at Japanese, Chinese, Southeast Asian, Korean, and Indian Restaurants
  • PDF
  • English
  • Year: 2008
  • Author: Steven A. Shaw
The DNA of Customer Experience: How Emotions Drive Value
  • PDF
  • English
  • Year: 2007
  • Author: Colin Shaw (auth.)
Air Fryer Ketogenic Diet Cookbook: 250 Recipes to Stay Fit and Healthy
  • EPUB
  • English
  • Year: 2017
  • Author: Steven D Shaw
Building Great Customer Experiences
  • PDF
  • English
  • Year: 2002
  • Author: Colin Shaw, John Ivens
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