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The Financial Management Toolkit - The Missing Financial Management Planning, Process, Theory and Tools Guide - ITIL Compliant
  • PDF
  • English
  • Year: 2008
  • Author: Gerard Blokdijk, Ivanka Menken, Claire Engle
The ITIL V3 Factsheet Benchmark Guide: An Award-Winning ITIL Trainers Tips On Achieving ITIL V3 And ITIL Foundation Certification For ITIL Service Management, Second Edition
  • PDF
  • English
  • Year: 2009
  • Author: Ivanka Menken, Gerard Blokdijk, Claire Engle
ITIL V2 Foundation Complete Certification Kit: Study Guide Book and Online Course
  • PDF
  • English
  • Year: 2009
  • Author: Claire Engle, Ivanka Menken, Gerard Blokdijk
Cloud Computing Virtualization Specialist Complete Certification Kit - Study Guide Book and Online Course
  • PDF
  • English
  • Year: 2009
  • Author: Ivanka Menken, Gerard Blokdijk
Capacity Management Handbook, Monitor, Analyze, Tune, Manage Demand and Plan Your Organizations IT Capacity Demands Best Practices Handbook - Ready to Use Bringing Theory into Action
  • PDF
  • English
  • Year: 2008
  • Author: Gerard Blokdijk, Ivanka Menken
Virtualization: The Complete Cornerstone Guide to Virtualization Best Practices: Concepts, Terms, and Techniques for Successfully Planning, Implementing ... Enterprise IT Virtualization Technology
  • PDF
  • English
  • Year: 2008
  • Author: Ivanka Menken, Gerard Blokdijk
The service level agreement SLA guide : SLA book, templates for service level management and service level agreement forms : fast and easy way to write your SLA
  • PDF
  • English
  • Year: 2008
  • Author: Gerard Blokdijk; Ivanka Menken
ITIL Practitioner Plan and Improve (IPPI) All-in-one Exam Guide and Certification Work book; IT Service Management with Availabilty Management, Capacity ... Recovery, IT Service Continuity Management
  • PDF
  • English
  • Year: 2008
  • Author: Ivanka Menken, Gerard Blokdijk
ITIL V3 capability module operational support and analysis : exam prep study guide : how to pass on your first try : ensure your ITIL certification now with study notes and ITIL practice questions & exam tips.
  • PDF
  • English
  • Author: Tim Malone, Ivanka Menken, Gerard Blokdijk
ITIL V2 Support and Restore (IPSR) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPSR Complete Certification Kit
  • PDF
  • English
  • Year: 2009
  • Author: Tim Malone, Ivanka Menken, Gerard Blokdijk
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