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Quis 9 Symposium : Service Excellence In Management
  • PDF
  • English
  • Year: 2005
  • Author: Anders Gustafsson; Bo Edvardsson
Managing Service Quality An International Journal, Volume 15 Number 2 2005
  • PDF
  • English
  • Author: Anders Gustafsson, Bo Edvardsson
Involving Customers in New Service Development (Series on Technology Management, V. 11) (Series on Technology Management) (Series on Technology Management)
  • PDF
  • English
  • Year: 2006
  • Author: Bo Edvardsson, Anders Gustafsson, Per Kristensson, Peter Magnusson, Jonas Matthing
Values-based Service for Sustainable Business: Lessons from IKEA
  • PDF
  • English
  • Year: 2008
  • Author: Bo Edvardsson, Bo Enquist
The Palgrave Handbook of Service Management
  • PDF
  • English
  • Year: 2022
  • Author: Bo Edvardsson (editor), Bård Tronvoll (editor)
Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation
  • PDF
  • English
  • Year: 2003
  • Author: Michael D. Johnson, Anders Gustafsson, Michael D. Johnson, Anders Gustafsson,
Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation
  • PDF
  • English
  • Year: 2003
  • Author: Michael D. Johnson, Anders Gustafsson, Michael D. Johnson, Anders Gustafsson,
Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation
  • PDF
  • English
  • Year: 2003
  • Author: Michael D. Johnson, Anders Gustafsson, Michael D. Johnson, Anders Gustafsson,