ITIL 4: Direct, Plan and Improve (ITIL 4 Managing Professional)

Part of the Managing Professional series, this publication provides higher-level guidance, following ITIL 4 Foundation. It is ideal for IT professionals who are responsible for managing the direction and strategy of their IT team or organisation. This publication helps you understand the Direct, Plan and Improve module towards Managing Professional, as well as provide daily expert reference guidance for day-to-day problems.