- Author
- William Glasser, M.D.
- Publisher
- HarperCollins
- Language
- English
- Year
- 2010
- ISBN
- 9780062031075,088730673X
- File Type
- epub
- File Size
- 1.8 MiB
Combining the control theory of William Glasser with the wisdom of W. Edwards Deming, this indispensable management resource explains both what quality is and what lead-managers need to do to achieve it.
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