The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers
- Author
- Reza SoudagarVinay IyerVolker Hildebrand
- Publisher
- McGraw Hill LLC
- Language
- English
- Edition
- 1
- Year
- 2011
- ISBN
- 0071786961,9780071786966,9780071786973,007178697X
- File Type
- epub
- File Size
- 2.7 MiB
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