A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
- Author
- Janelle Barlow, Claus Moller
- Language
- English
- Edition
- 2nd
- Year
- 2008
- Page
- 287
- ISBN
- 9781576755822,1576755827
- File Type
- pdf
- File Size
- 1.0 MiB
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