Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance)
- Author
- David L. Butler
- Language
- English
- Edition
- 1
- Year
- 2004
- Page
- 178
- ISBN
- 0750676841,9780750676847,9780080490557
- File Type
- pdf
- File Size
- 1.3 MiB
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