Statistical Analysis Of a Telephone Call Center -- A Queueing-Science Perspective

Author: Lawrence Brown, Noah Gans, Avishai Mandelbaum, Anat Sakov, Haipeng Shen, Sergey Zeltyn, Linda Zhao
Publisher: Financial Institutions Center
Language: English
Page: 61
File Type: pdf
File Size: 1.6 MiB

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