Quality Management for IT Services: Perspectives on Business and Process Performance
- Author
- Claus-peter Praeg, Dieter Spath
- Publisher
- Business Science Reference
- Language
- English
- Edition
- 1
- Year
- 2010
- Page
- 349
- ISBN
- 1616928891,9781616928896
- File Type
- pdf
- File Size
- 20.2 MiB
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