- Author
- Крэм Тони
- Publisher
- Баланс-Клуб
- Language
- Russian
- Year
- 2003
- ISBN
- 0273654314,9668216210
- File Type
- File Size
- 4.3 MiB
(Pearson Education) Sales guide taking a fresh look at customer relationship management. Provides an original model for creating business loyalty, reviewing the essential tenets of building solid customer relationships. Reminds the reader of the human side of sales.
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