What Customers Like About You : Adding Emotional Value for Service Excellence and Competitive Advantage
- Author
- David Freemantle
- Publisher
- Nicholas Brealey Publishing
- Language
- English
- Year
- 1999
- Page
- 312
- ISBN
- 1857882016,9781857882018,9780585440477
- File Type
- pdf
- File Size
- 1.2 MiB
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