The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation
- Author
- Donna Fluss
- Publisher
- AMACOM
- Language
- English
- Year
- 2005
- Page
- 240
- ISBN
- 0814472567,9780814472569,9780814429082
- File Type
- pdf
- File Size
- 1.7 MiB
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