Business Process Mapping: Improving Customer Satisfaction
- Author
- J. Mike Jacka, Paulette J. Keller
- Publisher
- Wiley
- Language
- English
- Edition
- 2
- Year
- 2009
- Page
- 322
- ISBN
- 0470444584,9780470444580
- File Type
- pdf
- File Size
- 3.2 MiB
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