The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
- Author
- Frederick F. Reichheld, Thomas Teal
- Publisher
- Harvard Business School Press
- Language
- English
- Year
- 1996
- ISBN
- 0875844480,9780875844480,9780585056425
- File Type
- epub
- File Size
- 1.2 MiB
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