Service Operations Management: Improving Service Delivery (2nd Edition)
- Author
- Robert Johnston, Graham Clark
- Publisher
- Prentice Hall
- Language
- English
- Edition
- 2
- Year
- 2005
- Page
- 517
- ISBN
- 0273683675,9780273683674
- File Type
- pdf
- File Size
- 18.9 MiB
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