

231881. Cover -- Contents -- Preface -- About The Authors -- Chapter 1 - The Nature Of Difficult/marginal Employees: Why Don't These People Listen To Reason And Improve? -- Chapter 2 - What Skills And Tools Do I Need In Order To Take On This Situation? -- Chapter 3 - Strategies For Confronting Marginal And Deficient Behaviors -- Chapter 4 - Protecting Yourself While Dealing With Difficult Employees -- Chapter 5 - Strategies For Working With Difficult/marginal Teachers -- Chapter 6 - Strategies For Working With Difficult/marginal Administrative Assistants And Office Staff -- Chapter 7 - Strategies For Working With Difficult/marginal Paraprofessionals And Teaching Assistants -- Chapter 8 - Strategies For Working With Difficult/marginal Custodians -- References -- Index.
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