New Service Paradigms: AMA SERVSIG Conference 2003
- Author
- Jay KandampullyRaymond P. Fisk
- Publisher
- Emerald
- Language
- English
- Year
- 2004
- Page
- 145
- ISBN
- 9781845444051,9780861769490
- File Type
- pdf
- File Size
- 1.9 MiB
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