Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA)
- Author
- H. David Sherman, Joe Zhu (auth.)
- Publisher
- Springer US
- Language
- English
- Edition
- 1
- Year
- 2006
- Page
- 328
- ISBN
- 978-0-387-33211-6,978-0-387-33231-4
- File Type
- pdf
- File Size
- 8.7 MiB
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