The Service Productivity and Quality Challenge
- Author
- Patrick T. Harker (auth.), Patrick T. Harker (eds.)
- Publisher
- Springer Netherlands
- Language
- English
- Edition
- 1
- Year
- 1995
- Page
- 509
- ISBN
- 978-94-010-4036-5,978-94-011-0073-1
- File Type
- pdf
- File Size
- 20.8 MiB
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