Performance Analysis and Optimization of Inbound Call Centers
- Author
- Raik Stolletz (auth.)
- Publisher
- Springer-Verlag Berlin Heidelberg
- Language
- English
- Edition
- 1
- Year
- 2003
- Page
- 219
- ISBN
- 978-3-540-00812-5,978-3-642-55506-0
- File Type
- pdf
- File Size
- 4.6 MiB
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