Umwerfender Service: Die Bibel für den direkten Kundenkontakt
- Author
- Ron Zemke, Kristin Anderson, Performance Research Associates, John Bush, Karin Hansen-Vinçon, Dzifa Vode
- Publisher
- Campus Verlag
- Language
- German
- Edition
- 6. Auflage
- Year
- 2012
- Page
- 247
- ISBN
- 3593397323,9783593397320
- File Type
- pdf
- File Size
- 3.7 MiB
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