Service Management: Operations, Strategy, Information Technology - 5th International Edition
- Author
- James A. Fitzsimmons
- Publisher
- McGraw Hill Higher Education
- Language
- English
- Edition
- 5th
- Year
- 2005
- Page
- 605
- ISBN
- 9780071244404,0071244409
- File Type
- pdf
- File Size
- 33.2 MiB
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