Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff
- Author
- Malcolm Carlaw, Peggy Carlaw, Vasudha Kathleen Deming, Kurt Friedmann
- Language
- English
- Edition
- 1
- Year
- 2002
- Page
- 350
- ISBN
- 0071388885,9780071388887,9780071428927
- File Type
- pdf
- File Size
- 1.9 MiB
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