Handling Customer Disconfirmations: A Model of the Service Provider’s Response Process
- Author
- Gaby Mairamhof (auth.)
- Publisher
- Deutscher Universitätsverlag
- Language
- German
- Edition
- 1
- Year
- 1996
- Page
- 211
- ISBN
- 978-3-8244-6333-6,978-3-322-95410-7
- File Type
- pdf
- File Size
- 5.3 MiB
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