Knock your socks off service recovery
- Author
- Ron Zemke, Chip R. Bell
- Publisher
- AMACOM Div American Mgmt Assn
- Language
- English
- Edition
- 1
- Year
- 2000
- ISBN
- 081447084X,9780814470848
- File Type
- epub
- File Size
- 995.0 KiB
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