The brave new service strategy: aligning customer relationships, market strategies, and business structures
- Author
- Barbara A. Gutek, Theresa M. Welsh
- Publisher
- AMACOM
- Language
- English
- Edition
- 1 Ed
- Year
- 2000
- ISBN
- 0814405274,9780814405277
- File Type
- epub
- File Size
- 698.6 KiB
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