Who's your Gladys? : how to turn even your most difficult customer into your biggest fan
- Author
- Marilyn SuttleLori Jo Vest
- Publisher
- AMACOM
- Language
- English
- Year
- 2009
- Page
- xiii, 224 p.
- ISBN
- 9780814414392,0814414397
- File Type
- pdf
- File Size
- 3.2 MiB
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