Managing the customer experience : a measurement-based approach
- Author
- Wilburn, Morris
- Publisher
- ASQ Quality Press
- Language
- English
- Edition
- 1
- Year
- 2006
- Page
- 128
- ISBN
- 978-0-87389-702-0,0873897021
- File Type
- pdf
- File Size
- 949.0 KiB
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