Unlocking the Power of Your Quality Management System : Keys to Performance Improvement

Best-selling authors, Cianfrani and West, offer an overview of the principles behind quality management systems (QMS) and the issues most organizations face today while trying to successfully implement them. Many organizations struggle with tracing their improvements back to the QMS. This book discusses how to successfully implement an effective QMS by engaging top management, focusing on the customer, embracing the continual improvement process, and changing your thinking on corrective and preventive action along with the way you audit. Implementing an effective QMS includes methods for self-assessment that show what successes can be traced back to the organizations processes and operations