Gemba Walks for Service Excellence : The Step-by-Step Guide for Identifying Service Delighters
- Author
- Petruska, Robert
- Publisher
- CRC Press
- Language
- English
- Year
- 2012
- Page
- 97
- ISBN
- 978-1-4398-8676-2,1439886768
- File Type
- pdf
- File Size
- 4.7 MiB
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