Complaint Management and Channel Choice: An Analysis of Customer Perceptions
- Author
- Stefan Garding, Andrea Bruns (auth.)
- Publisher
- Springer International Publishing
- Language
- English
- Edition
- 1
- Year
- 2015
- Page
- 104
- ISBN
- 978-3-319-18178-3,978-3-319-18179-0
- File Type
- pdf
- File Size
- 2.6 MiB
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