Rockstar Service, Rockstar Profits : Increase Your Revenues, Grow Your Business and Create Raving Fan Customers for Life

Teaches how to build rapport in 60 seconds or less
Inspires teams to deliver world-class customer service with every customer, every time
Helps create a customized customer service strategy that readers can implement immediately and get results
Presents a new way of looking at customers and how they must be treated to increase revenues
Shows readers how to uncover the only three things customers need from them
Reveals how to create an endless stream of referrals, get 5-star online reviews, and convert upset customers into life-long loyal customers

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