The Handbook of Global Outsourcing and Offshoring: The Definitive Guide to Strategy and Operations

Now in its third edition, the definitive guide to outsourcing and offshoring strategy and operations.Now in its third edition, this is the only outsourcing and offshoring book to offer a broad but coherent guide to the strategy, operations and management of ITO and BPO outsourcing and offshoring, from how to source new relationships to managing business processes in a national and global context.