Assessing Service Quality: Satisfying the Expectations of Library Customers, Third Edition
- Author
- Peter Hernon, Ellen Altman, Robert E. Dugan
- Publisher
- Alpha Pub House
- Language
- English
- Edition
- updated
- Year
- 2015
- Page
- 232
- ISBN
- 0838913083,9780838913086
- File Type
- pdf
- File Size
- 4.1 MiB
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