Service Operations Management: Improving Service Delivery
- Author
- Robert Johnston, Graham Clark, Michael Shulver
- Publisher
- Pearson
- Language
- English
- Edition
- 4
- Year
- 2012
- Page
- 488
- ISBN
- 0273740482,9780273740483
- File Type
- pdf
- File Size
- 8.0 MiB
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