Perfect Phrases for Conflict Resolution

Perfect Phrases for Conflict Resolution

Author
Lawrence Polsky, Antoine Gerschel
Publisher
McGraw-Hill
Language
English
Year
2011
Page
176
ISBN
0071756167,9780071756167
File Type
pdf
File Size
394.1 KiB

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME
Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreement―and prevent it from spreading into an uncontrollable fire.
Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above the conflict and focus on solving the problem, whether it's with an employee, boss, customer, supplier, or coworker. This handy, quick-reference guide provides effective language for dealing with: A micromanaging supervisor An underperforming employee A peer's disruptive work habits Unreasonable or unethical customer requests Abrupt, rude, and unprofessional coworkers

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