Conflict First Aid

Product Description How to manage disputes and personality clashes before they create major problems for the business and relationships. How to set and maintain standards, manage disagreements and discipline. Getting the balance right so that negative issues are addressed in a proportionate way before the damaging effects of conflict (or suppressed conflict) arise Controlling emotions so that a professional and effective resolution can be found. New managers who are unsure of how to handle disputes/disagreements should be especially interested in this work. Also,Owner managers of organizations, particularly family businesses or charities, where personal relationships (need to be liked/positive) may negatively impact business productivity. About the Author Nancy Radford is a specialist in early conflict resolution, accredited as a civil and commercial mediator, with additional training in mediation online, restorative conversations, special educational needs, and vulnerable adult mediation. She is also qualified as a trainer as well as business and personal coach. As a mediator, facilitator, and conflict coach, she helps people improve their professional and personal relationships by effective communication, changing the stories they tell themselves and providing tools and strategies that last a lifetime. Before training formally as a mediator, her varied career included nursing, midwifery, business ownership, management, and training. The central theme of her life has been enabling others to be the best they can be. She is often referred to as the wind beneath their wings. She works with family businesses, schools, and third-sector organizations, resolving conflict through training, coaching, and mediation, in person, on the phone, and over secure Internet connections.