This Is Service Design Doing: Using Research and Customer Journey Maps to Create Successful Services
- Author
- Marc StickdornMarkus Edgar HormessAdam LawrenceJakob Schneider
- Publisher
- O’Reilly Media
- Language
- English
- Edition
- Paperback
- Year
- 2016
- Page
- 541
- ISBN
- 1491927186,9781491927182
- File Type
- pdf
- File Size
- 69.9 MiB
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