Accounts, Excuses, and Apologies: Image Repair Theory and Research

Product Description


Updated with a timely literature review and new case studies from sports, international politics, and third party image repair.




Review


“Though the world has changed markedly since its first publication, this volume remains important … Well structured and clearly written, this study will serve those in political science, psychology, and business as well as those interested in rhetoric and communication.” ―
CHOICE

“This is an extremely valuable update to the most influential book ever published on crisis communication.” ― Timothy L. Sellnow, coauthor of
Theorizing Crisis Communication


About the Author


William L. Benoit is Professor of Communication Studies at Ohio University. He is the author of many books, including (with Pamela J. Benoit) Persuasive Messages: The Process of Influence.