Mediated Business Interactions: Intercultural Communication Between Speakers of Spanish

This Is The First Monograph To Examine Mediated Business Interaction In Spanish. It Focuses On Communication Between Native Speakers Of Spanish From Different Spanish-speaking Countries With A View To Informing Our Understanding Of Intercultural Communication In A Contemporary Business Environment. Using Elements Of Pragmatics With Tools From Conversation Analysis, The Book Examines The Various Activities That Telephone Conversationalists Engage In To Supply And Demand A Service Over The Phone Through The Mediational Means Of Spanish By Addressing The Following Questions.* Do Speakers Of Spanish Display Similar Communicative Practices As Those Observed In Other Languages When Requesting And Being Offered A Service Over The Phone?* Do Specifically Located Activities Such As The Call Openings And Closings Display Similar Coordination And Ritualisation As That Observed In Other Languages?* Does The Language Seen As A Cultural Tool Reflect A Different Orientation Towards Such Activities?* What Strategies Do Telephone Agents And (prospective) Clients Employ To Obtain A Sale And Either Procure The Best Value For Money Or Obviate It, Respectively? And, What Role Does Intercultural Communication Play In The Construction Of These Practices?