- Author
- Hardy, William C
- Publisher
- McGraw-Hill
- Language
- English
- Year
- 2003
- Page
- 317
- ISBN
- 9780071410762,0-07-141076-7,9780071429153,0-07-142915-8,9781280303852,1280303859
- File Type
- File Size
- 2.5 MiB
Offers specific techniques for evaluating every factor that affects quality of service. Explains how to translate problems of quality into measurable cause and effect. Softcover.
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