- Author
- Jan Carlzon
- Publisher
- HarperCollins
- Language
- English
- Edition
- First
- Year
- 1987
- Page
- 164
- ISBN
- 0060915803
- File Type
- File Size
- 3.1 MiB
The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.
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