FROM COMMAND TO EMPATHY: Using EQ in the Age of Disruption

As the world witnesses higher levels of globalization, technological disruption and transient customer needs, organizations are struggling to keep pace with the change. Coupled with that, the workforce is increasingly dominated by millennials who seek purpose and empathy a phenomenon top management grapples with. Most employers understanding of this change is restricted and traditional strategies used to address challenges often overlook the human element. What is the connection between empathy and leadership? Can an empathetic approach to our relationships at the workplace help us achieve more? Does the onus of creating and sustaining a supportive culture lie only with management? There is an urgent need to move away from traditional command-and-control style of management towards an organizational culture that is inclusive, fosters trust and focuses on employee empowerment. Avik Chanda and Suman Ghose draw from real-life examples and their deep industry experience, as well as research on organizational behaviour and neuroscience, to arrive at a framework of EQ suited to the Indian workplace. From Command to Empathy demonstrates how to inculcate and use emotional maturity in workplace situations, with the help of anecdotes, case studies, questionnaires and self-scoring exercises, to enable readers achieve both professional and personal goals.